Returns and Refund

At Gilicia (operated by Gilciasma LTD), we want you to be completely satisfied with your purchase. If for any reason you are not, weโ€™re here to help. Please review our policy below for details on returns, exchanges, and refunds.

๐Ÿ”„ Return Eligibility

To qualify for a return, please ensure that:

  • The item is unused, unworn, and in its original packaging.

  • The return request is made within 14 days of receiving your order.

  • Proof of purchase (order number or receipt) is provided.

โš ๏ธ Items showing signs of use, damage, or missing parts not due to our error are not eligible for return.

๐Ÿ“ฆ Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned once opened or used, such as:

  • Personal care or massage devices

  • Beauty or skincare tools that have been used

If an item is defective or damaged upon arrival, please contact us immediately (within 3 days of delivery).

๐Ÿ’ฐ Refunds

Once your return is received and inspected, we will notify you via email.
If approved, your refund will be processed within 5โ€“10 business days to your original payment method.

๐Ÿ’ก Shipping fees are non-refundable, except when the product is defective or incorrect.

๐Ÿšš Return Shipping

  • Customers are responsible for paying their own return shipping costs, unless the item is faulty or wrong.

  • We recommend using a trackable shipping service to ensure safe delivery.

  • If the return is approved due to our error (damaged, wrong item, etc.), we will cover the return shipping cost.

๐Ÿ› ๏ธ Damaged or Defective Products

If your item arrives damaged, defective, or incorrect:

  1. Email us at contact@gilicia.com within 3 days of receiving your order.

  2. Include photos or a short video showing the issue.

  3. We will arrange a replacement or refund at no extra cost.

โณ Late or Missing Refunds

If you havenโ€™t received your refund yet:

  1. Check your bank or PayPal account again.

  2. Contact your credit card company โ€” it may take time before your refund is officially posted.

  3. If you still havenโ€™t received it, please contact us at contact@gilicia.com.

๐Ÿ“ž Contact Us

If you have any questions about our Return & Refund Policy, please reach out to our support team:

๐Ÿ“ง contact@gilicia.com
๐Ÿข Gilciasma LTD, 128 City Road, London, EC1V 2NX, United Kingdom

ยฉ 2025 Gilciasma LTD. All Rights Reserved.